Technology

AI Implementation and Process Automation- WHC transforms your business into a high-efficiency ecosystem by centralizing fragmented operations into a single, automated architecture. By serving as the connective tissue between your CRM, website, and accounting platforms, WHC ensures that data flows seamlessly from a lead’s first click to the final invoice, eliminating manual entry and data silos. Our solution synchronizes task management and marketing workflows to ensure teams stay aligned, while customer service and operations are bolstered by intelligent routing and real-time status updates. At the core of this integration is a custom AI layer that analyzes cross-platform data to predict customer needs, automate routine decision-making, and provide actionable insights, effectively turning your tech stack into a self-optimizing engine for growth.

New Technology Development, Testing and Implementation- We offer website optimization, SalesForce implementations; call center technical training and utilization; customer relationship management (CRM) system design; new cloud phone systems; new databases; data cleansing; optimized hardware; new software testing, rollout and training; infrastructure assessments and outsourced IT department support.

Web Design, SEO, Digital Marketing, CRM and E-Commerce- We offer options to help your organization maximize lead generation and conversion of online prospects. We handle the web design, E-Commerce integration, social media, Google Ads, Analytics, SEO, Ad creation, lead generation, CRM integration and management, pipeline management and more… We can simply advise or manage everything for you, depending on the needs of your organization.

Technical and Soft Skills Training- We assess your business needs, staff challenges and knowledge gaps and develop a training session or curriculum to develop your team’s understanding of the new technology, new process or new initiative. We also help managers and staff elevate their leadership skills, communication techniques and customer interactions.

SOPs and Reporting and Metrics- We work with your leadership and staff to identify the behaviors that cause the desired end results and develop standard operating procedures, training, metrics and reporting to capture the volume, frequency and efficiency of these behaviors. Examples of these behaviors would include how many attempts were made to make contact or how long inquiries from the website sat untouched before someone called. These behaviors lead to sales and if measured and documented can be focused upon and enhanced.

Intellectual Property, Patents, Licensing and Trademarks- Our IP experts will work with your leadership and Research & development teams to identify the parts of the process and concept that may be valuable and eligible for the patent process. Additionally, we examine the possibilities of licensing your solution as a revenue generator and the need for protecting your name, logos and slogans via the trademark process.

SBIR/ STTR Commercialization and Government Procurement Navigation- We work with your team to move from Phase 1 to Phase 2 and identify avenues for Phase 3 or further commercialization in the government via other agencies and procurement options. Additionally, we help you identify the possibilities of dual use and selling to primes, other businesses and to the public when possible.

Outsourced IT- Our Information Technology, Network Engineers and Help Desk Experts work with you to keep your business operations up and running.  We support, monitor and maintain your servers, phone system, data storage, desktops and laptops.  We proactively look for potential risks and fix them before they become a concern. We backup your data and keep it safe.  Additionally, we help you to develop and implement an emergency recovery plan.